The study of passengers' comfort on an aircraft is a research field that, has been able to accommodate both quantitative contributions, deriving from disciplines such as ergonomics, and qualitative contributions coming from product design. In recent years, design research has also focused on experiential and perceptive aspects, considering disciplines such as Interaction Design and User Experience. In the first instance, the paper aims to systemize the different design-oriented approaches that generated a complex map based also on the support of visual narration. In the map the flight experience is treated as if it were a service, analysing the entire customer journey to highlight the most critical issues. The methodological steps, based on the analysis of the activities, as well as those based on the optimization of the components, are then integrated into a holistic vision. The system has been created on the basis of case studies drawn from aircraft currently in service and from still embryonic concepts, capable of providing useful categories of analysis. The paper ends with the application of the map to an application study case: the CASTLE project (CAbin Systems design Toward passenger welLbEing).

The extended comfort. Analysing the flight journey through a design-oriented approach / Di Salvo, A.; Germak, C.. - ELETTRONICO. - 1:(2019), pp. 931-938. ((Intervento presentato al convegno 2019 A.I.D.A.A. XXV International congress of the Italian Association of Aeronautics and Astronautics tenutosi a Roma nel 9-12 Settembre 2019.

The extended comfort. Analysing the flight journey through a design-oriented approach.

A. Di Salvo;C. Germak
2019

Abstract

The study of passengers' comfort on an aircraft is a research field that, has been able to accommodate both quantitative contributions, deriving from disciplines such as ergonomics, and qualitative contributions coming from product design. In recent years, design research has also focused on experiential and perceptive aspects, considering disciplines such as Interaction Design and User Experience. In the first instance, the paper aims to systemize the different design-oriented approaches that generated a complex map based also on the support of visual narration. In the map the flight experience is treated as if it were a service, analysing the entire customer journey to highlight the most critical issues. The methodological steps, based on the analysis of the activities, as well as those based on the optimization of the components, are then integrated into a holistic vision. The system has been created on the basis of case studies drawn from aircraft currently in service and from still embryonic concepts, capable of providing useful categories of analysis. The paper ends with the application of the map to an application study case: the CASTLE project (CAbin Systems design Toward passenger welLbEing).
978-88-943960-1-0
File in questo prodotto:
File Dimensione Formato  
Comfort_AIDAA 2019 Proceedings.pdf

accesso aperto

Descrizione: Articolo principale
Tipologia: 2a Post-print versione editoriale / Version of Record
Licenza: PUBBLICO - Tutti i diritti riservati
Dimensione 1.51 MB
Formato Adobe PDF
1.51 MB Adobe PDF Visualizza/Apri
Pubblicazioni consigliate

Caricamento pubblicazioni consigliate

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11583/2752025
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo