INNOVATION IN INTEGRATD PUBLIC SERVICES: A PILOT PROJECT WITH GSI S.r.l. USING SYSTEMIC DESIGN, BLOCKCHAIN AND AI

Addressing the challenges in integrated public services requires innovation that promotes sustainability, efficiency, and transparency. This pilot project, in collaboration with GSI S.r.l., explores how the integration of systemic design, blockchain technology, and artificial intelligence (AI) can revolutionize facility management, setting new standards for ethical and responsible governance. GSI S.r.l., active in sectors such as sanitation, social healthcare, and catering, manages complex services that demand sophisticated coordination. The systemic design approach at GSI leverages advanced AI models, such as Large Language Models (LLMs), to dynamically and adaptively map and analyze interactions across services. AI automatically identifies inefficiencies and suggests solutions to optimize user experience, increase operational sustainability, and reduce costs. Simultaneously, blockchain ensures data integrity and traceability. Within the project, blockchain technology validates sanitation certifications, tracks personnel credentials, and secures sensitive information related to healthcare services. This technology guarantees data remains secure and immutable, strengthening stakeholder trust. Furthermore, AI employs General Linear Models (GLM) to analyze large datasets, offering detailed insights and supporting evidence-based decision-making. The synergistic integration of systemic design, blockchain, and AI not only enhances efficiency and transparency but also creates a new governance paradigm rooted in care. This approach allows for the customization of services to meet user needs and promotes proactive resource management, ultimately improving overall service quality. The pilot project with GSI S.r.l. serves as a replicable example for other public organizations, demonstrating that adopting advanced technologies and holistic design strategies can transform public action into a more ethical, efficient, and community-focused direction