Innovation in social services and PA does not only mean the introduction of new technologies to digitize services and for the optimization of work processes, but it also means rethinking the role that citizens (and businesses) have in the public service creation, production and management together with public servants. NLAB4CIT has the ambition to make public services more accessible making the citizens more active in their design, co-creation and management, demonstrating the applicability of some existing digital solutions in different and new sectors of public services coproduction, widening the understanding of their factor of success and sustainability. The objective of the project is to facilitate citizens access, interaction and active contribution to local public services through co-design, co-creation and co-delivery processes where public administration and citizens collaborate, thanks to digitally enabled innovative solutions (Blockchain, AI, IoT, Augmented Reality, Geolocation in Social Networking, Opinion Formation) that will be provided by a European Network of Civic Technologies Laboratories.
NLAB4CIT - Network of Laboratories for Civic Technologies Co-Production: Digital Services for the Public Administrations of the future / Viano, CRISTINA MARIA DORINA; Zanasi, Alice. - ELETTRONICO. - (2022), pp. 148-155. (Intervento presentato al convegno OpenLivingLab Days Conference 2022 tenutosi a Torino (IT) nel 21-23/09/2022).
NLAB4CIT - Network of Laboratories for Civic Technologies Co-Production: Digital Services for the Public Administrations of the future
Cristina Maria Dorina Viano;
2022
Abstract
Innovation in social services and PA does not only mean the introduction of new technologies to digitize services and for the optimization of work processes, but it also means rethinking the role that citizens (and businesses) have in the public service creation, production and management together with public servants. NLAB4CIT has the ambition to make public services more accessible making the citizens more active in their design, co-creation and management, demonstrating the applicability of some existing digital solutions in different and new sectors of public services coproduction, widening the understanding of their factor of success and sustainability. The objective of the project is to facilitate citizens access, interaction and active contribution to local public services through co-design, co-creation and co-delivery processes where public administration and citizens collaborate, thanks to digitally enabled innovative solutions (Blockchain, AI, IoT, Augmented Reality, Geolocation in Social Networking, Opinion Formation) that will be provided by a European Network of Civic Technologies Laboratories.File | Dimensione | Formato | |
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https://hdl.handle.net/11583/2983174