Technological artifices: good practices for inclusive communication in museums

The article presents the wide variety of technologies and their applications in museums, referring to museums of different typologies, including archaeological ones. With their potentialities and constraints, the selected technologies – from Virtual Reality to interactive systems – show a range of uses and approaches that somehow aim to be inclusive. Technological artifices can create new ‘narrative environments’ involving all the publics and ‘non-publics in a more innovative and immersive way, and new communication strategies can include and respond to the various visitors’ needs without the necessity of ‘label’ them. The combination of different communication devices can help transform the experience in museums, and create connections between people and cultural heritage, enhancing them at an emotional level. Since technologies are constantly and quickly evolving, the contribution presented will require continuous updates and further developments.