Digital Artefacts and the Role of Digital Affordance

This work investigates how the concept of affordance should be revised following the digital evolution. Starting from a review of the literature about affordance, the most acknowledged constructs are compared with the variegated definitions of digital artefacts. The paper proposes a definition of digital affordance, overcoming the inconsistencies identified in the literature. The study is enriched by a series of interviews to investigate the final users' perception of affordance. Finally, the paper shows the application of the proposed model with a case study related to food delivery services.