Dalla città al museo attraverso un’esperienza inclusiva

Starting from the assumption that every difficulty can turn into a design opportunity, the paper focuses on the importance of education in such a way that the professionals of the future will be able to properly address the issue of accessibility. In this context, edu- cation is intended, above all, as a work of awareness-raising. Identification is the most effective aspect of awareness-raising, and the authors present their experimental method based on the importance of experience. By emphasizing the fact that for cultural sites accessibility is generated via a welcoming attitude, it ought to be acknowledged that this approach originates in the city itself and should be offered as a system. It is, therefore, necessary to evaluate the attitude, availability and competence of the staff dealing with cultural heritage, as well as the experience of the visit as a whole. However, in order to fully assess the welcoming approach, consideration needs to be given to the urban system, as well as the means of transport, services, information on the web. In conclusion, after carrying out actual simulations on-site with the students, the Authors believe that it is not so much compliance with regulations (although necessary) but, rather, project sensitivity that can really make the difference in terms of accessibility.