Accessibility to Cultural Heritage from the Urban system to museums. Innovative solutions

When talking about accessibility, it is essential to underline the different concepts and perceptions of disability: as the ideal man does not exist, we can say that we are all disabled. This paper focuses on the paradigmatic case of Cultural Heritage, whose accessibility is very complex because it includes all possible access difficulties. Yet there are still few cases in which it can be said that the Heritage is really accessible to all. In order to proceed to a true inclusive design, the first step is to know the status quo and recognize the elements that prevent a complete and wide accessibility. The results of the knowledge have to be mapped and communicated both to planners/designers and to citizens. In these phases, at least three very important functions are performed by the web: the availability of information, the interoperability, the dissemination of a “culture of inclusion”.