Cleaning & Facility, A co-design process to create systemic relations from services to products.

The paper illustrates a service project performed with a co-design approach by the stakeholders of a cleaning system Consortium for the contract market sector, with the scope of all the different user’s inclusion and creation of a systemic relations toward a participatory economics. This new service aspires to get more effective and efficient the offered performances of the Consortium, combining the cleaning service with some facilities management activities, as the space's control in order to little maintenances. The Consortium who commissioned the research, in particular, has requested to the University Design team, skilled in the development of ICT based services, HCD and ID, to identify and valorise, through the new service, virtuous relationships among actors, processes and tools of the complex supply chain of cleaning and facility activities.