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EnglishPurpose – Service matching is defined in this paper as the process of combining a new service with one or more existing services. A recurring problem for service designer is to match new services with existing ones. This process may be seen as the fundamental action for the development of a service network. The purpose of this paper is to evaluate the consequences that may follow from service matching. Design/methodology/approach – Through an analogy with living organisms in natural ecosystems, the service relationship deployment (SRD) allows the investigation of the possible relationships between matched services. Findings – This paper presents a new method, named SRD, developed to support the process of service matching in the early design phases of a new service. The description of the method is supported by some practical examples. Originality/value – The focus of the scientific community on the problem of matching new services with existing ones, is very limited. This paper proposes a new methodology to address this issue.
A service network perspective to evaluate service matching in early design / Barravecchia, Federico; Franceschini, Fiorenzo; Mastrogiacomo, Luca. - In: JOURNAL OF SERVICE THEORY AND PRACTICE. - ISSN 2055-6225. - STAMPA. - 28:3(2018), pp. 356-383.
| Titolo: | A service network perspective to evaluate service matching in early design |
| Autori: | |
| Data di pubblicazione: | 2018 |
| Rivista: | |
| Digital Object Identifier (DOI): | http://dx.doi.org/10.1108/JSTP-04-2017-0070 |
| Appare nelle tipologie: | 1.1 Articolo in rivista |
File in questo prodotto:
| File | Descrizione | Tipologia | Licenza | |
|---|---|---|---|---|
| JST&P - A new method for impact evaluation of service matching in early design phases (01_02_18) No Yellow.pdf | JST&P - A new method for impact evaluation of service matching in early design phases (01_02_18) | 2. Post-print / Author's Accepted Manuscript | PUBBLICO - Tutti i diritti riservati | Visibile a tuttiVisualizza/Apri |
| JST&P v.28 n.3, 2018, pp.356-383 Service Matching FB FF LM.pdf | ST&P v.28 n.3, 2018, pp.356-383 Service Matching FB FF LM | 2. Post-print / Author's Accepted Manuscript | Non Pubblico - Accesso privato/ristretto | Administrator Richiedi una copia |
http://hdl.handle.net/11583/2707349
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