Purpose – Service matching is defined in this paper as the process of combining a new service with one or more existing services. A recurring problem for service designer is to match new services with existing ones. This process may be seen as the fundamental action for the development of a service network. The purpose of this paper is to evaluate the consequences that may follow from service matching. Design/methodology/approach – Through an analogy with living organisms in natural ecosystems, the service relationship deployment (SRD) allows the investigation of the possible relationships between matched services. Findings – This paper presents a new method, named SRD, developed to support the process of service matching in the early design phases of a new service. The description of the method is supported by some practical examples. Originality/value – The focus of the scientific community on the problem of matching new services with existing ones, is very limited. This paper proposes a new methodology to address this issue.
A service network perspective to evaluate service matching in early design / Barravecchia, Federico; Franceschini, Fiorenzo; Mastrogiacomo, Luca. - In: JOURNAL OF SERVICE THEORY AND PRACTICE. - ISSN 2055-6225. - STAMPA. - 28:3(2018), pp. 356-383.
|Titolo:||A service network perspective to evaluate service matching in early design|
|Data di pubblicazione:||2018|
|Digital Object Identifier (DOI):||http://dx.doi.org/10.1108/JSTP-04-2017-0070|
|Appare nelle tipologie:||1.1 Articolo in rivista|
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|JST&P v.28 n.3, 2018, pp.356-383 Service Matching FB FF LM.pdf||ST&P v.28 n.3, 2018, pp.356-383 Service Matching FB FF LM||2. Post-print / Author's Accepted Manuscript||Non Pubblico - Accesso privato/ristretto||Administrator Richiedi una copia|