Public transport is key to access social, economic, civic and cultural life. However, there is still a need to better understand (1) the needs of all transport users and (2) transport provision in cities and regions. The development of an inclusive, validated, passenger experience measurement instrument is the first step in understanding the whole journey, multi-modal journeys. Such a validated tool would enable resources to be focused on areas which travelers felt most important. Such information could be used to create high quality, user centred, integrated, accessible public transport services, capable of attracting and retaining public transport users whilst meeting sustainability targets. This paper describes the METPEX project and the derivation of a set of Key Performance Indicators.

Measuring mobility and transport services: The METPEX project / Woodcock, Andree; Susilo, Yusak; Diana, Marco; Abenoza, Roberto; Pirra, Miriam; Tovey, Michael. - STAMPA. - 597:(2018), pp. 1036-1045. (Intervento presentato al convegno AHFE 2017 International Conference on Human Factors in Transportation, 2017 tenutosi a Los Angeles (USA) nel 2017) [10.1007/978-3-319-60441-1_98].

Measuring mobility and transport services: The METPEX project

Diana, Marco;Pirra, Miriam;
2018

Abstract

Public transport is key to access social, economic, civic and cultural life. However, there is still a need to better understand (1) the needs of all transport users and (2) transport provision in cities and regions. The development of an inclusive, validated, passenger experience measurement instrument is the first step in understanding the whole journey, multi-modal journeys. Such a validated tool would enable resources to be focused on areas which travelers felt most important. Such information could be used to create high quality, user centred, integrated, accessible public transport services, capable of attracting and retaining public transport users whilst meeting sustainability targets. This paper describes the METPEX project and the derivation of a set of Key Performance Indicators.
2018
9783319604404
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11583/2693718
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