Virgil Robot at Racconigi’s Castle: a Design Challenge.

This paper discusses the role of Design Research (DR) as a mediator between robotics and cultural heritage. This issue has been addressed in the project Virgil, a telepresence robot for visiting inaccessible areas of Racconigi Castle in Piedmont, Italy. A project developed applying an iterative design process that combines the traditional activities of design practice, such as product and service design, to a more theoretical and conceptual activities of DR aimed to generate a meaningful solution. Both the museum context and the state of the art of museum robotic applications have been analysed to define the ethical requirements for the development of the service. The analytical phase is followed by the design stage in which a service concept has been defined, through a process of continuous debate and co-design with various stakeholders. The process has led to the prototyping of a dedicated robot tested in the real environment with random visitors.