Customer behaviour and data analytics

The present evolution of the electrical sector is paying increasing attention to the customer needs. This paper deals with a number of aspects addressed in the present discussions on the characteristics of individual and aggregate consumers, referring to the shape and flexibility of the demand. Specific points addressed include the role of metering, how to obtain knowledge from load pattern disaggregation and clustering, customer-related effects of microgrids development, and active users’ participation in demand response initiatives.