Understanding and profiling user requirements to support the conceptual design of an integrated land monitoring system

Acquiring and organizing knowledge and information elements can be essential not only to understand, but also to eliminate, reduce and control complexity and uncertainty. An integration of tools from different disciplines could systematically help in the construction of an agreed framework for problem formulation, above all when the situation is “new”. An application was de-veloped in relation to an industrial project, in order to propose profiles of the potential users of an innovative system and of their requirements, and to for-mally develop models that can orient analysis, decision and action. Some ele-ments and results of this integrated application of “soft” and “hard” decision aid tools are here proposed as steps of an organizational learning cycle, which is a basic element of each innovation process.