Capabilities for organisational and supply chain resilience in industrial customer-supplier partnerships

Nowadays, industrial companies face different unexpected global crises that require capabilities in supply chain resilience (SCRes) and organisational resilience (ORes) management. The aim of this study was to identify the capabilities needed to strengthen SCRes and ORes in industrial customer and supplier companies. Research data were collected from 13 semi-structured interviews and a workshop with participants from customer and supplier companies. As a result, five essential capability themes are highlighted for SCRes and ORes: leadership in the organisation and SC, sustainable and collaborative customer-supplier partnerships, intra- and inter-organisational communication and information sharing, proactive business continuity management, and anticipation of future events. This study introduces a SCRes and ORes development path, highlighting the abilities to lead individuals within the organisation and SC and to foster sustainable and collaborative relationships for enhancing SCRes and ORes capabilities. Our findings benefit industrial companies by providing concrete suggestions for developing capabilities to advance SCRes and ORes.