Make Train Stations More Respondent to User Needs: An Italian Case Study

Within transport systems, train stations cover a primary role as places where access to different modes of transport must be realised effectively, providing a valuable oppor-tunity to make rail services, public transport, and soft mobility more attractive. This re-search seeks to shed some light on how Italian travellers perceive the quality of train stations, and to identify priorities for action in relation to design, building, and operation that might help revitalise their attractiveness. The methodology involved designing a questionnaire capable of identifying significant correlations between attitudinal and behavioural variables via an exploratory factor analysis, reaching around 400 respond-ents through a snowball sampling plan. The factor “sociality and daily life” showed the importance that people place on the vitality of urban places. Travellers also consider other factors, like the overall service quality, the cleanliness and safety of a train station, the walkability of connections within the node, and the possibility of reaching the sta-tion by bicycle. The profiling of respondents using a cluster analysis based on latent factors points to specific policies, showing how actions targeting stations can have posi-tive effects on the use of rail transport and on the propensity towards intermodality and sustainable mobility. A safe, “living” place can mitigate the risk of social degradation, while promoting walking and cycling.