Employing disabled workers in production: simulating the impact on performance and service level

Disabled people can be successfully employed in most production processes, provided that one knows how to exploit their abilities and take into account their limitations in order to give them an appropriate job. However, because the level and type of production must be constantly adapted to the needs of the market, the involvement of disabled people in the production process may also change. Additionally, people with disabilities have limitations as well as additional rights that must be considered. As a result, the organisation and planning of their work, side by side with other employees, becomes more complex. Computer simulations can be a support for organising and planning the involvement of employees with disabilities in production processes. The aim of the article is to show how simulations can facilitate the organisation of work of employees with disabilities, with the changing demand for manufactured products. The paper identifies the factors that should be considered, and then presents how the employment of disabled people can affect the operation of the production line and the commercial image of the company. The study uses a combination of System Dynamics and Discrete Event Simulations. The relevant data for the simulation were derived from a production company.