For manufacturing companies, the integration of service elements to support product offering has become a key factor in gaining competitive advantage. Product-Service Systems (PSSs) are value offerings that combine tangible products and intangible services. To date, their design process is still critical. There are several aspects that designers need to consider, including (i) the variety of PSS elements, (ii) potential interactions between PSS players and (iii) lasting customer relationships. Considering these issues, this paper proposes a novel operative tool to support a design team in the definition and prioritization of a new PSS concept. The method supports designers to activate new service or product elements based on the analysis of the possible interactions between the PSS players. The approach aims at promoting the adoption of service-oriented strategies within manufacturing companies. The description is supported by a case study in the manufacturing sector.

The Player-Interface method: An approach to support Product-Service Systems concept generation and prioritization / Barravecchia, Federico; Mastrogiacomo, Luca; Franceschini, Fiorenzo. - ELETTRONICO. - (2019), pp. 1-10. (Intervento presentato al convegno XIV Convegno dell’Associazione Italiana Tecnologie Manifatturiere tenutosi a Padova nel 09-11 Settembre 2019).

The Player-Interface method: An approach to support Product-Service Systems concept generation and prioritization

Barravecchia Federico;Mastrogiacomo Luca;Franceschini Fiorenzo
2019

Abstract

For manufacturing companies, the integration of service elements to support product offering has become a key factor in gaining competitive advantage. Product-Service Systems (PSSs) are value offerings that combine tangible products and intangible services. To date, their design process is still critical. There are several aspects that designers need to consider, including (i) the variety of PSS elements, (ii) potential interactions between PSS players and (iii) lasting customer relationships. Considering these issues, this paper proposes a novel operative tool to support a design team in the definition and prioritization of a new PSS concept. The method supports designers to activate new service or product elements based on the analysis of the possible interactions between the PSS players. The approach aims at promoting the adoption of service-oriented strategies within manufacturing companies. The description is supported by a case study in the manufacturing sector.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11583/2751484
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