Collection-and-Delivery Points (CDP) have become increasingly important for couriers operating in the e-commerce sector. Through this way of delivery, it is possible to mitigate many issues related to the traditional home delivery (e.g. missing delivery, complex routing planning, and traffic delays). Despite this, there are still obstacles that prevent the CDP to become a dominant mode of parcel delivery. Through semi-structured interviews to companies working in the courier, express and parcel sector, this work aims to understand the enablers and barriers to the spread of the CDP mode of delivery, with a focus on the Italian market.

The Collection-And-Delivery Points Implementation Process from the Courier, Express and Parcel Operator's Perspective / Zenezini, Giovanni; Lagorio, Alexandra; Pinto, Roberto; Marco, Alberto De; Golini, Ruggero. - ELETTRONICO. - 51:(2018), pp. 594-599. (Intervento presentato al convegno 16th IFAC Symposium on Information Control Problems in Manufacturing INCOM 2018 tenutosi a Bergamo, Italy nel 11–13 June 2018) [10.1016/j.ifacol.2018.08.383].

The Collection-And-Delivery Points Implementation Process from the Courier, Express and Parcel Operator's Perspective

Zenezini, Giovanni;Marco, Alberto De;
2018

Abstract

Collection-and-Delivery Points (CDP) have become increasingly important for couriers operating in the e-commerce sector. Through this way of delivery, it is possible to mitigate many issues related to the traditional home delivery (e.g. missing delivery, complex routing planning, and traffic delays). Despite this, there are still obstacles that prevent the CDP to become a dominant mode of parcel delivery. Through semi-structured interviews to companies working in the courier, express and parcel sector, this work aims to understand the enablers and barriers to the spread of the CDP mode of delivery, with a focus on the Italian market.
2018
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11583/2713173
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