A monitoring system of the perceived quality of transport services at the city level is proposed, based on a set of 92 indicators covering different travel modes and considering the viewpoint of different groups. Special emphasis is given to public transport, bicycles and pedestrians and to travelers with special needs (e.g. commuters, visitors, mobility challenged or communication impaired). Indicators are found through Principal Component Analysis from a set of satisfaction ratings elicited through a survey in eight European cities, implemented within the METPEX research project. Benchmarking values are computed for all indicators to provide the analyst with some initial guidance. All indicators are then visualized through a dashboard that can give policy makers a synthetic overview of the main areas where perceived quality and accessibility are above or below average. At the same time, jointly considering indicators from different dimensions of the evaluation exercise (by travel means, by traveler profile, by phase of the journey experience) provides additional insights on specific issues that would be overlooked in a coarser quality assessment activity.

Transport quality profiles of European cities based on a multidimensional set of satisfaction ratings indicators / Diana, Marco; Duarte, André; Pirra, Miriam. - In: TRANSPORTATION RESEARCH RECORD. - ISSN 0361-1981. - STAMPA. - 2643:(2017), pp. 84-92. [10.3141/2643-10]

Transport quality profiles of European cities based on a multidimensional set of satisfaction ratings indicators

DIANA, Marco;PIRRA, MIRIAM
2017

Abstract

A monitoring system of the perceived quality of transport services at the city level is proposed, based on a set of 92 indicators covering different travel modes and considering the viewpoint of different groups. Special emphasis is given to public transport, bicycles and pedestrians and to travelers with special needs (e.g. commuters, visitors, mobility challenged or communication impaired). Indicators are found through Principal Component Analysis from a set of satisfaction ratings elicited through a survey in eight European cities, implemented within the METPEX research project. Benchmarking values are computed for all indicators to provide the analyst with some initial guidance. All indicators are then visualized through a dashboard that can give policy makers a synthetic overview of the main areas where perceived quality and accessibility are above or below average. At the same time, jointly considering indicators from different dimensions of the evaluation exercise (by travel means, by traveler profile, by phase of the journey experience) provides additional insights on specific issues that would be overlooked in a coarser quality assessment activity.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11583/2693785
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